Traditional 'remote control' software runs in the background on your computer just waiting for someone to connect to it and control your PC. This requires a "hole" in your firewall to allow the PC to accept incoming connections (creating a potential security risk), because a firewall is the first (and best) line of defense most firewall administrators are not happy about allowing incoming connections from the internet to one of their networked computers, and rightly so.

Now that the firewall security has gone the main security measure against strangers connecting to your computer is a username and password, if this password is blank or easy to guess people may be able to connect to your pc without your permission.

Using this type of remote control software often means that the person who needs the support has very little control over the session and may not even be able to see what is happening on their own PC


The Arcanza remote support application consists of a single executable file and 2 Icon Images. These files are downloaded to your computer and placed in a temporary folder ready for use, once you have finished using the application these files are deleted from your harddrive. No new programs will be installed on your computer and your registry will not be altered.

Using our software it is the user that initiates the connection to the support desk, no one has the ability to connect to their PC, the remote support software connects their pc to our help desk, at any time during the session the user may terminate the connection and shutdown/remove the software.

Because of this the firewall administrator only needs to allow outgoing connections on 1-4 ports - 5500, 5501, 5502 and 5503 (one for each of the technicians, allowing only 1 port will restrict you in the choice of technicians that can help you. i.e. allowing port 5500 will allow connections to technician 1, 5501 -> technician 2, etc.).
The software is 'hard-coded' with an IP address so it will only ever connect to that IP address and therefore cannot be abused inside your network, however, If required we can provide the firewall administrator with the IP address(s) of the connections so they can allow connections only to that IP address.

The user and support technician share the same display meaning that the user can always see what is happening on their computer and they have the ability to interact with the mouse and keyboard to enter passwords rather than divulging them to the technician.

Then once you have finished with your support session and either you or the support technician have disconnected from the session, the software simply disappears leaving no messy registry keys or ini files lying around and no security risks on your computer.